Refund policy

Thank you for shopping with MuzMats! ❤️

Please review our policy regarding returns, exchanges, and refunds below before completing your purchase.

All Sales Are Final

At MuzMats, all sales are final. We do not accept returns, exchanges, or refunds on any orders once they have been placed and confirmed.

Because we process orders quickly to get them to you as fast as possible, we kindly ask that you carefully review your shopping cart before completing your purchase. Please double-check:

• 📦 Product details

• 📐 Size & dimensions

• 🎨 Colour selection

• ✏️ Customization options

Exceptions (Damaged, Defective, or Incorrect Items)

Your satisfaction is incredibly important to us! If your item arrives damaged, defective, or incorrect due to an error on our part, we will absolutely work to make it right. ✨

How to report an issue:

1. 📧 Contact us within 7 days of delivery at muzmatsofficial@gmail.com.

2. 🔢 Include your Order Number in the email.

3. 📸 Attach clear photos of the damage or issue.

Please Note: We kindly ask that you inspect your order immediately upon delivery. Issues reported after the 7-day window has passed may not be eligible for a replacement or resolution.

Questions?

We are here to help! If you have any questions about a product, size, or feature before making your purchase, please feel free to reach out to our team at muzmatsofficial@gmail.com. We’ll make sure you find exactly what you need! 🥰